Is It Better to Call or Message Brokers on Load Boards?

3 days ago
2 min read

When truckers are trying to secure loads fast, the question often comes up: should you call brokers directly, or is messaging enough? In competitive markets, the method you use can make a big difference in whether you win the load. Many drivers rely on DAT One, supported by the extensive DAT network, to view posting details, understand broker preferences, and choose the best way to reach out quickly and professionally.

Is It Better to Call or Message Brokers on Load Boards?

1. Calling Is Still the Fastest Way to Get the Load

Most brokers prefer phone calls because they can confirm details immediately. When you find a load on DAT One, calling the broker puts you at the front of the line. Brokers receive dozens of messages and emails, but phone calls help you stand out and secure the freight before someone else does.

2. Messaging Is Helpful, But Not Always Enough

Some brokers accept messages for non‑urgent loads, but messaging can be slow. Inside DAT One, truckers can see contact details, but relying solely on messaging may cause delays. In fast‑moving markets, messaging might get overlooked, making calling the better option for quick decisions.

3. Communication Style Can Influence Broker Trust

A clear and professional phone call builds trust faster than a written message. Many truckers use DAT One to view broker ratings, but brokers also evaluate how well carriers communicate. A confident, polite conversation often leads brokers to offer additional freight opportunities in the future.

4. Calling Helps Clarify Load Details Instantly

When truckers call brokers directly from a posting on DAT One, they can immediately ask about detention, appointment times, commodity specifics, deadhead, and rate flexibility. Messaging often requires multiple back‑and‑forth exchanges, which wastes valuable time during competitive hours.

5. Building Relationships Is Easier by Phone

Long-term relationships matter in trucking. Truckers who consistently call brokers, rather than only messaging, tend to earn more repeat freight. Many brokers posting on DAT One remember reliable, respectful carriers and prioritise them for future loads.

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Final Thoughts

Both calling and messaging have their place, but calling brokers is almost always the best option for winning loads quickly. The tools inside DAT One, supported by the trusted DAT network, give truckers all the information they need to reach out confidently and professionally. Using the right communication approach helps drivers build stronger broker relationships and stay consistently loaded.

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